FAQs - Frequently Asked Questions

Pricing/Fees/Etc.

Where and how should I make my payment?


We accept all major credit cards and debit cards here. You will be emailed a receipt for your records. Please visit Make a Payment.




Can I do installment payments?


Definitely! You can make payments at any time. Installment payments are required beginning 2 months from your session.




Is a deposit required?


Yes, a non-refundable deposit is mandatory to secure your session at the time of booking. Deposit payments go towards your full service price.




Is there an overtime fee?


  • Photography: There is a $50 fee for every half hour over the scheduled time set.
  • Videography: There is a $115 fee for every hour over the scheduled time set.
  • Wedding: Please refer to the wedding pricing informational document FAQs, if you would like to be sent a wedding price document. Please feel out the questionnaire here.




I would like to receive more photos edited, is that possible?


Yes of course, there is an additional $7 per photo for every picture wanted. Any additional exceeding 5 edits will be $5 per photo. All payments can be made at Make a Payment.




Cancellation & Rescheduling Information


If your session must be cancelled OR rescheduled, please do so 72 hours before the scheduled appointment time. No shows will be charged the full amount of the session & prohibited from booking future appointments. If the session is cancelled within 48 hours of the scheduled session, a $50 cancellation fee will be assessed. For any session that needs to be rescheduled and there isn’t a date that works well in the foreseeable future for both parties; the deposit can be used for another service, used as a gift card, or be used at a later date.




Weather Policy


We stay true to the scheduled shoot date until 48 hours of the date. You have the option to reschedule the session to another date that works best for you and K3MMG. The weather policy applies for the new rescheduled date.




Travel Fee Information


We travel extensively all over working with capturing special moments and working with brands. You would be responsible for travel expenses and lodging if deemed necessary. Any location outside of a 30 mile radius of the Hampton Roads Area is subject to a travel fee of $0.50/per mile round-trip, which will be added to the total balance for the session. Feel free to contact us to see if you are eligible! Sometimes we are in areas for a period of time and can potentially schedule your session around the same time, we try to be as flexible as we can with your schedule. Please feel free to contact me via email: info@k3mmgroup.com or schedule a phone call.





Wedding FAQs?

I am curious about your pricing, where would I find your wedding prices?


Please fill out the wedding contact form and we will email you over. Additionally, FAQs are available in the wedding information package that we will send over.





General

Preparing for a session, what should I do?


  • After you have filled out the interest contact form, you are more than welcome to send inspiration screenshots of ideas you may want your vision to be similar to. You can email screenshots, pinterest posts, instagram photos,youtube videos, etc via info@k3mmgroup.com or feel free to schedule a call at K3 Connect.
  • Feel free to send me your favorite playlist that you would like to be played during your session.




I want props for my photoshoot or videoshoot, do I buy them or does K3MMG provide them?


You will have to provide your own props. If you have any questions on where to locate props or want to find out if it will go along with the shoot concept; email us at info@k3mmgroup.com.




Should I bring someone with me?


In general if you have someone with you that always is good, they can help you with dressing, holding your bags.




When should I expect my photos/videos to be done?


Overall, it will take 1-3 weeks to return deliverables unless otherwise discussed. Generally, all deliverables will be sent via Google Drive,otherwise discussed. You will not need a Gmail account to access the deliverables.





Covid 19 Information

Covid 19 Information


If you are experiencing any symptoms (cough, shortness of breath, fever, headache, sore throat) prior to our session, please be sure to contact us so an alternative can be arranged. During the session, there will be minimal to no contact. You can have three additional people that can be present to assist in regards to adjusting minor details such as hair, helping with poses, etc. feel free to bring them. If you have any questions or concerns, please do not hesitate to contact us via email: info@k3mmgroup.com or schedule a call.





Smoke Bombs

Where can I buy smoke bombs?


You can find them sometimes at a fireworks store or online such as: eBay.com ,smokeeffect.com, ansgear.com, and shutterbombs.com. For the Richmond, Virginia area https://hullstreetoutlet.com/ is a local store that generally carries smoke bombs. Enola Gaye brand is what I usually work with and have been working with lately.




How many smoke bombs should I buy?


One is fine for some quick posing. We try to take a lot of pictures during that time that the smoke is being used. It depends on what you would like to capture with them, we can discuss your vision further via email at info@k3mmgroup.com or schedule a phone call.




I’ve never worked with smoke bombs before, do you have any suggestions?


Below you will find multiple links on how they are used and how the outcome can potentially be. The smoke bombs do not get messy or stain if they are not pointed directly at you, which we avoid completely. When working with them we have yet to see it get on anyone’s clothing. We usually have the clients hold it above their head,sitting on the ground and they walk through the smoke, or have the smoke behind them. Please bring someone along that can possibly hold the smoke if needed.





Mentorship

I would like to join a shoot one day, where can I get more information?


Please fill out this questionnaire and we will get back to you as soon as possible!





Photography FAQs

Am I able to print my photos?


Absolutely! All of the edited photos from your session will be high resolution and ready to print. If you would like K3MMG to prepare prints or canvas,do not hesitate to contact us via email: info@k3mmgroup.com or schedule a call.





For any other questions or concerns
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